Voice Over IP is a particularly challenging technology because it spans the worlds of voice and data. Most VoIP providers are either experts in LAN switches and routers who have added voice to their repertoire or they are traditional PBX suppliers who have followed the market as it has migrated towards VoIP.

Saiph Communications was set-up from day 1 as a specialist in Voice Over IP telephone systems for the corporate market. To this end we have developed our personnel to be strong in the 3 main disciplines of this market:

• LAN technology – all successful implementations of VoIP depend on an efficiently designed Local Area Network with correctly implemented QoS to guarantee bandwidth for time critical applications like voice. Saiph has a number of LAN experts including Cisco qualified CCNAs, CCDAs and CCVPs.
  
• PBX Functionality – the modern PBX has hundreds of features which can be configured to exactly match the needs of every organisation, however many companies only use basic call handling and voicemail. Saiph’s experts understand exactly how to configure a PBX to optimise Hunt Groups, Interactive Voice Response, Automatic Call Distribution and multiple other functions to maximise the efficient management of customer calls.
  
• Call Traffic – the high quality and cost-effective delivery of outbound calls is of fundamental importance and can provide an important source of cost saving. Saiph senior management has over 20 years experience in the world of telecom carriers and have been able to negotiate extremely competitive rates for national, international and fixed to mobile calls.